We will ship out your order as soon as we can! Sometimes there is a glitch with the postal service, and there are delays. Feel free to contact us and we will look into your tracking number to give you updates on your package's progress. (Normal shipping time is 5–7 days.)
We take great pride in our craftsmanship and thoroughly check each item before we ship it. If your LucyBlue Knits product arrives with a structural flaw, please tell us. We'll be happy to exchange it.
Otherwise, we do not accept returns.
We take all credit cards, and can rest assured that your transaction is safe with us. Wix (our website engine) has full SSL secure payment support. Therefore, your information is protected with 256-bit SSL encryption. In addition, Wix only works with payment gateways that offer the highest level of protection.
LucyBlue Knits is in several stores in the Chicago area and just outside of Boston. If you are a retailer looking for high-quality, exquisite wool mittens and scarves for your store, please contact us at email@example.com.