We will ship out your order as soon as we can! Sometimes there is a glitch with the postal service, and there are delays. Feel free to contact us and we will look into your tracking number to give you updates on your package's progress. (Normal shipping time is 5–7 days.)
RETURN & EXCHANGE POLICY
We take great pride in our craftsmanship and thoroughly check each item before we ship it. If your LucyBlue Knits product arrives with a structural flaw, please tell us. We'll be happy to exchange it.
Otherwise, we do not accept returns.
We take all credit cards, and can rest assured that your transaction is safe with us. Wix (our website engine) has full SSL secure payment support. Therefore, your information is protected with 256-bit SSL encryption. In addition, Wix only works with payment gateways that offer the highest level of protection.